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Legal terms built around your account

When you open an account with ceria qq, you enter into clear terms that cover how we handle your funds, protect your data, and process withdrawals through DANA…

Account verification within 24 hoursData encrypted end-to-endWithdrawal appeals available
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ceria qq Legal terms built around your account
REACH OUR LEGAL TEAM

Contact us about your account or rights

Email Support Send account questions, data requests, or legal inquiries to our support inbox.
Live Chat Open chat during business hours (Monday–Friday, 09:00–18:00 Indonesia time) to discuss account terms, withdrawal…
Account Settings Visit the Account → Legal & Privacy menu in your ceria qq lobby to…
HOW WE PROTECT YOU

Security, data handling and your rights

Account Verification

Every new account undergoes identity verification using your email, phone, and a government ID photo. Verification completes within 24 hours in most cases. Verified accounts unlock full withdrawal access and higher Deposit references — this protects both you and our platform.

Data Encryption

Your login credentials, payment details, and account history are encrypted end-to-end using industry-standard SSL protocols. We do not sell or share your data with third parties outside payment processors and local regulators where required by law.

Withdrawal Verification

Before your funds leave our wallet and reach DANA, OVO, GoPay or QRIS, we run anti-fraud checks to confirm the withdrawal matches your account profile. Most withdrawals clear within 5 minutes; flagged requests may take 24–48 hours as we verify ownership.

Data Retention

We keep your account data, transaction history, and verification documents for as long as your account is active, plus three years after closure for tax and legal compliance. You can request deletion of inactive account data after two years of no login.

Cookie & Tracking Policy

ceria qq uses cookies to keep you logged in, remember your settings, and detect unauthorized access attempts. We do not use cookies for external ad tracking. You can disable non-essential cookies in your browser settings without losing core account access.

Dispute & Appeal Process

If you believe a transaction is unauthorized or a withdrawal was blocked in error, submit an appeal through Account → Transactions → Dispute. Our team reviews the case within five business days and responds via email with our findings and any corrective action.

What you need to know about account rules and rights

Go to the login page and select 'Forgot Password.' We'll send a reset link to your registered email within two minutes. If your email address has changed, contact our support team with your account ID and a photo of your ID — they can update it within one business day.

Yes. Head to Account → Legal & Privacy → Download My Data, and we'll compile your full account history, transactions, and personal details into a single file. Download links are active for 48 hours. The process takes 5–10 business days to prepare.

If your withdrawal to DANA, OVO, GoPay or QRIS fails or lands in the wrong wallet, open a dispute in your account within 14 days of the transaction. We investigate with the payment processor and either reverse the transaction or credit your ceria qq wallet. Resolution typically takes 5–7 business days.

Your account remains active indefinitely as long as you have a balance or no dispute is pending. If your account sits unused for two years with a zero balance and no transactions, we may mark it dormant — you can reactivate it by logging in. We keep your data for three years after account closure for compliance.

Yes. Submit a closure request through Account → Legal & Privacy → Close My Account, or email our support team. If your balance is zero and you have no pending withdrawals or disputes, we close the account within two business days and begin data deletion. Inactive account data is deleted after three years.

Email support immediately with your account ID and a description of the unauthorized access. Our team will freeze your account within one hour, review transaction logs, and help you recover it. Change your password and enable two-factor authentication once access is restored.

Account eligibility depends on local law. We require you to confirm you meet the minimum age and regulatory requirements of your jurisdiction when you sign up. We accept accounts where local law permits — visit our support team to confirm eligibility for your region.

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