Reference

Our Terms & Conditions — What You Need to Know

When you open an account with ceria qq, you're agreeing to a clear set of rules that protect both you and us.

Account SetupDeposit & Withdrawal RulesPlayer ConductData Protection
ceria qq Our Terms & Conditions — What You Need to Know
POLICY QUESTIONS

How to Reach Us About Terms & Conditions

Live Chat Support Open the chat widget in your lobby for immediate help.
Email Support Send policy inquiries to [email protected]. We reply within 24 hours with detailed answers about…
Account Settings Review your terms acceptance, payment method preferences, and security settings directly in your ceria…
HOW WE HANDLE YOUR DATA

Account Security, Data Privacy, and Your Rights

Password & Authentication

Your login is encrypted end-to-end. We never store your password in plain text and require two-factor authentication via SMS or email if you enable it. Reset or challenge your password anytime from your account.

Data Retention

We keep your account data, transaction history, and payment details for as long as your account is active, plus five years after closure for compliance. You may request deletion where local law permits.

Cookies & Tracking

ceria qq uses cookies to remember your login, track your session, and analyze how you use the platform. You can manage cookie consent in your browser or account settings without losing core functionality.

Third-Party Sharing

We share payment data with DANA, OVO, GoPay and QRIS only to process your deposits and withdrawals. We never sell your personal information to marketers or data brokers.

Request Account Changes

Contact [email protected] to request corrections to your profile, limit access, or request a copy of all data we hold about you. We respond within 10 business days.

Dispute & Complaint Path

If you believe a transaction is wrong or we've breached these terms, start a dispute in your account. Our team investigates within five business days and notifies you of the outcome.

Frequently Asked Questions About Our Terms & Conditions

You must be of legal age in your jurisdiction. In most regions this is 18 years or older. During registration, you'll confirm your age and that you meet local eligibility requirements. Access depends on local law.

No. Each player is permitted one active account. Opening multiple accounts to circumvent limits or promotion rules is prohibited and may result in account closure and forfeiture of funds.

Minor violations may trigger a warning. Serious breaches — such as fraud, using bots, abusive chat, or money laundering — result in account suspension or permanent ban. We'll notify you of the reason.

Deposits via DANA, OVO, GoPay and QRIS usually clear within 60 seconds and appear in your lobby balance immediately. If a deposit doesn't show up, contact support with your transaction ID.

Withdrawal limits depend on your account status and verification level. Standard players may withdraw up to 50 million IDR per day. Higher limits apply after additional identity verification. Limits reset daily at midnight Jakarta time.

We may update the terms, but we'll notify you via email and in-lobby message at least 14 days before major changes take effect. Continued play after the notice date means you accept the new terms.

Change your password immediately and contact [email protected] with the details. Enable two-factor authentication in Settings > Security. We'll review your account for unauthorized activity and restore any lost funds.