Reference

How We Handle Your Privacy at ceria qq

When you open an account with us, we collect and protect your personal information with the same care we apply to every deposit and withdrawal.

Data collected only for account operationsDANA, OVO, GoPay and QRIS payment protectionAccess your information anytime
Explore the Lobby Read FAQ
ceria qq How We Handle Your Privacy at ceria qq
REACH OUR TEAM

How to Contact Us About Your Privacy

Live Chat Support Open your account, visit the lobby footer, and click 'Help'.
Email Support Send privacy requests to our data protection email address.
Account Settings Log into your account, navigate to Settings > Privacy, and manage your communication preferences.
SECURITY & ACCESS

How We Protect and Let You Control Your Data

Encryption & Storage

All personal data, including payment information tied to DANA, OVO, GoPay and QRIS accounts, is encrypted in transit and at rest using industry-standard SSL and AES protocols. Servers are physically secured in protected data centres.

Cookies & Tracking

We use cookies to keep you logged in and to remember your game preferences. Analytical cookies help us identify site errors and slow pages; you can disable these in your browser without affecting core account functions like deposits and withdrawals.

Data Access Requests

You have the right to request a copy of all personal data we hold about you. Submit a request via live chat or email with your account details. We will compile and send your data within ten business days where local law permits.

Account Deletion

If you wish to close your account permanently, contact support with your registered email. We will disable your login, freeze your wallet, and delete non-essential personal data after any outstanding withdrawals clear and regulatory holds expire.

Data Retention Windows

We keep your account details for the lifetime of your membership. After closure, transaction records are retained for three years for fraud prevention and tax reporting where local law permits. Payment identifiers are purged after one year.

Third-Party Sharing

We share personal data only with payment processors (DANA, OVO, GoPay, QRIS providers), compliance agencies, and fraud-detection partners. We do not sell your information. Any third-party processor signs a data-protection agreement binding them to our privacy standards.

Privacy Policy Questions Answered

Your login credentials and active account profile are deleted immediately. Personal data tied to transactions—name, email, account history—is retained for three years where local law permits, then securely destroyed. Payment wallet links are purged after one year. You can request early deletion of non-essential fields by contacting support.

We never store your actual wallet passwords or PINs. Your payment identifiers are tokenized and encrypted using the same standard as banking systems. Payment processors (DANA, OVO, GoPay, QRIS) handle final transaction verification; we see only transaction approval or decline status, not your wallet credentials.

Yes. Log into your account and go to Settings > Privacy > Download My Data, or email our support team. We compile all stored information—account details, payment history, session logs, support tickets—into a file and send it within ten business days. You can also request this via live chat daily 08:00–23:00 Jakarta time.

We share data only with payment processors required to clear your DANA, OVO, GoPay and QRIS deposits, compliance partners, and fraud-prevention services. Each third party signs a confidentiality agreement. We do not sell your information to marketing companies or unrelated platforms. Access depends on local law and regulatory requirements.

Transaction records—including DANA, OVO, GoPay and QRIS transfers—are retained for three years where local law permits. This window covers dispute resolution, tax reporting, and fraud investigation. After three years, records are permanently deleted unless legal holds or ongoing investigations require retention.

Cookies are small files stored on your device that keep you logged in and remember your preferences. Functional cookies (login, payment processing) cannot be disabled without breaking your account access. Marketing and analytical cookies can be disabled in your browser settings; doing so does not affect deposits, withdrawals, or gameplay.

Yes. Log in, go to Settings > Privacy > Communication Preferences, and uncheck promotional emails. You will still receive transactional notifications about withdrawals, deposits, and account security alerts. Changes take effect immediately and you can re-enable promotions anytime from the same menu.

Related Pages

ceria qq Indonesia Register ceria qq Casino ceria qq Login About Us